Terms & Conditions
Terms & Conditions
All items are made by hand and sent from Wales, UK. Most items are ready to dispatch and are posted within 1-3 working days, unless otherwise stated in individual listings.
I hope you will be delighted with your artisan jewellery, however, if you are not completely satisfied with your purchase, simply return the item to me in its original unused condition within 14 days of receipt. Returned items should be unused and unworn (if applicable) and must be returned in original packaging with any enclosed documentation. I will issue a full refund only on receipt, excluding the delivery charges. Alternatively, if preferred, I will also be happy to exchange the item.
The item is your responsibility until it reaches me. Therefore, for your own protection I recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to me is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.
If in the unlikely event your item has a fault, goods will only be accepted for return if they are returned within 28 days of purchase, unless I have notified you otherwise.
Please also note I will refund an item if it is faulty, after a thorough check of the item. Please allow 7 working days for a refund to be processed.
I apologise but I am unable offer any returns or refunds on earrings, custom items, tutorials, digital downloads and course/workshop deposits.
I am not responsible for any customs charges that may be payable for international purchases. Each country differs and it is the buyers responsibility to check if addition charges apply before making a purchase.
Digital Downloads and Tutorials
Tutorials and digital downloads are available for download for 30 days. A link is available during checkout and is also emailed to you. You may download and print 1 copy of any purchased file. You may not use or reproduce a tutorial or digital download to sell, lend, use for teaching purposes or mass production without written permission from Amanda Treverrow. You may use digital downloads for personal use only and sell your finished product quoting design credit to Amanda Treverrow. I am unable to except returns or refund on any digital downloads. Please contact me if you have any difficulties.
Courses and Workshops
Deposits for courses and workshops are non-refundable unless in the unlikely event the event is cancelled.
We collect information you enter into our website, such as a contact form, or course application form, we also collect information via emails or telephone conversations and cookies. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information, such as your name or email address. We do not hold financial or card details, a third party such as Paypal or Sumup will process payments on our behalf.
What information we collect
Contact details such as name, postal address, email address and telephone number
Methods and dates of payments
Your marketing preferences
How we collect information
We collect information in a number of ways:
Information you enter via our website contact page
Information you enter through course applications, both online and in person
When you purchase an item from the website shop or at an event
Via telephone calls, which may be recorded
Details you provide us either online or offline
Why this information is collected
We only collect, use and store your information where there is a legitimate business reasons to do so, where there is a legal requirement or to comply with regulations.
We will use your personal information for one or more of the following purposes:
To provide business services
To process course applications
To process and despatch items
To enable us to contact visitors
To comply with law and regulations
How we store and share information
We only share your personal information with third parties when necessary to complete services with your consent or to meet legal requirements and regulations.
We may use a third party with measures in place to protect your information to host our website, send consented newsletters and process payments. We never share your information without your consent or to organisations for marketing purposes.
Transfer of personal date within and outside the UK
We use a secure host website platform to store and transfer data. All transfers are governed by European Union or equivalent standards to ensure the security of your personal information. In addition, third parties, such a Paypal and Sumup are used for online and offline transactions. By providing us with information, you consent to the collection and international transfer, storage and processing of your information.
How long we store information
All businesses are legally required to store only necessary information for business purposes, unnecessary information will be securely destroyed.
How to contact us
21 Bryngelli Terrace
We would like to contact you occasionally with information and our monthly newsletter. We only use information for marketing purposes with your consent. If you would like to subscribe to my website, you will find the form at the bottom of my home page. If you would like to unsubscribe, please email me at firstname.lastname@example.org
This policy only applies to this website and is subject to occasional updates to meet regulations and changes.